Our Most Recent Service Reviews
I'm in the real estate sales business so I understand how busy everyone in the industry is at the moment. I'm in the process of building my own home, and I have contacted this company twice about receiving quotes for providing the HVAC system for my ...home. My first attempt was last year when I reached out about the potential for a Geothermal system, and the 2nd one was a few weeks ago about a heat pump system. They typically do a great job on the initial contact to let me know someone will reach out to me, but I never hear back from anyone. Business is very good right now, so many companies aren't having to work hard to earn new business, so their follow-up and professionalism suffers. Eventually, things will slow down again and these businesses will be begging for our business again. Time to reach out to a small "mom and pop" company that wants my business!Read More...
THE NEGATIVE: Our generator maintenance was scheduled today for the 10AM-Noon window. At 11:20 I phoned (because no one had arrived) and was told by the receptionist that the tech was on his way and would call soon. At Noon I got a call back -- so ...sorry, Carolina had "changed systems" and my scheduled maintenance got dropped. Why was I told at 11:20 that the tech was on his way? Who do I get to bill for the wasted two hours' wait -- and now I get to waste more hours in three weeks (the next available slot). This was our first generator service. Needless to say, we are NOT impressed. I originally gave them 2 stars THE VERY POSITIVE: Kyle read this review, investigated our case and found we were totally accurate in our critique, and then he phoned me to apologize and to make it right. You just don't see this kind of taking responsibility anymore. We have come full circle -- this is a 5-star firm to be trusted and relied on.Read More...
Decided to go with another, smaller company.
Thomas Klindworth serviced my HVAC and Generator and was very professional in everything that he did. It was a pleasure to meet Thomas and I enjoyed having him in my home. Paul Linebaugh.
We're so glad we decided to go with the maintenance plan offered by Carolina Heating. They regularly call to schedule our check-ups and are always prompt, professional and personable. Thomas K. did an exceptional job yesterday. He clearly values his ...clients and takes pride in his work. The peace-of-mind we have about our heating system is worth every cent of our investment.Read More...
Thomas was very nice and excellent on explaining things I needed.
Great service. I have used Carolina for many years. Great service, fair prices. All the Servive technicians have been wonderful. This last technician, Thomas was very thorough. Thanks to all.