The new year did bring us an arctic freeze caused by a polar vortex with temperatures in the single digits. At Carolina Heating we responded to over 100 service calls from folks without heat, and several whose water pipes burst too! Our office staff was present for extended hours manning the phones and scheduling our service technicians until well into the night!

What can we learn from this event? Being prepared is everything.

Have the heating system inspected and ready for high demand and extended operation
Make sure all insulation is up to par and ready for extreme temperatures
This includes all of our energy savings measures we have been blogging about in the past
And don’t forget to insulate those water lines exposed to the cold: outside lines, water lines in outside walls or in the crawl space

At Carolina Heating we had made sure that our technicians were prepared including their vehicles and an additional supply of common parts. We had scheduled extended office hours and put our 24/7 service team on high alert.

We’d like to thank our customers for their patience as we worked as diligently and thoroughly as we could to restore the heat during the “polar vortex” .